Escalations
Standard escalation path applied to every account
Active
2
Watching
1
Exec-level (L4)
1
Closed (30 days)
1
| ID | Account | Escalation | Level | Owner | Opened | Ticket | Status |
|---|---|---|---|---|---|---|---|
| ESC-301 | Platform G | Repeat CRAH faults in Campus Harbour-1 Hall A | L3 | R. Tan | 2026-10-24 | T-881 | Active |
| ESC-302 | GPU Cloud M | Coolant alarm breached P2 SLA | L2 | M. Lee | 2026-10-25 | T-883 | Active |
| ESC-298 | Hyperscaler B | Feeder breaker trip root cause | L4 | J. Patel | 2026-10-15 | T-888 | Closed |
| ESC-303 | Regional Cloud J | Power report dispute | L2 | S. Wong | 2026-10-22 | T-884 | Watching |
Escalation matrix
L1
Site operations lead
Immediate
L2
Account customer success manager
Within 1 hour
L3
Regional operations director
Within 4 hours
L4
Executive sponsor / COO
Within 24 hours