Integrations
Demo only, no live connections yet
Orange = index field (shared key linking records across systems)
Salesforce
Two-way sync of accounts, opportunities, contracts and cases
Last synced: 2026-10-25 06:30 UTC · 13 accounts · 10 opportunities · 15 contracts
| Salesforce object | Salesforce field | HyperCareGuru field | Used in |
|---|---|---|---|
| Account | Account.Id | account.id | Accounts |
| Account.Name | account.name | ||
| Account.Segment__c | account.segment | ||
| Account.Health__c | account.health | ||
| Opportunity | Opportunity.Id | deal.id | Pipeline deals |
| Opportunity.AccountId | deal.accountId | ||
| StageName | deal.stage | ||
| Amount | deal.valueM | ||
| MW__c | deal.mw | ||
| Site__c | deal.siteId | ||
| Contract | Contract.Id | contract.id | Contracts |
| Contract.AccountId | contract.accountId | ||
| StartDate / EndDate | contract.start / end | ||
| Status | contract.status | ||
| Case | Case.CaseNumber | ticket.id | Customer care |
| Priority | ticket.severity | ||
| Status | ticket.status | ||
| Entitlement SLA | ticket.slaHours |
Shared data standard
Fields every connected platform maps to, so contracts, risks, escalations and SLAs line up everywhere
| Shared field | HyperCareGuru field | Salesforce | HubSpot | Jira | DevOps Boards | ServiceNow | DocuSign | Microsoft Teams | Slack |
|---|---|---|---|---|---|---|---|---|---|
| Account ID | account.id | ● | ● | ● | - | ● | - | - | - |
| Contract ID | contract.id | ● | - | ● | - | - | ● | - | - |
| Site / campus code | site.id | - | - | - | - | ● | - | - | - |
| Project ID | register.projectId | - | - | ● | - | - | - | - | - |
| Sprint ID | register.sprintId | - | - | ● | ● | - | - | - | - |
| Epic ID | register.epicId | - | - | ● | - | - | - | - | - |
| Work item ID | register.workItemId | - | - | ● | ● | - | - | - | - |
| Ticket / case ID | ticket.id | ● | - | - | - | ● | - | - | - |
| Escalation ID | escalation.id | - | - | - | - | ● | - | ● | - |
| Account name | account.name | ● | ● | - | - | - | - | - | - |
| Segment | account.segment | ● | ● | - | - | - | - | - | - |
| Owner | owner | - | - | ● | - | - | - | - | - |
| MW contracted | contract.mw | - | - | - | - | - | - | - | - |
| Priority / severity | priority | - | - | ● | - | - | - | - | - |
| Status | status | - | - | - | ● | - | - | - | - |
| Due / target date | dueDate | - | - | ● | - | - | - | - | - |
| SLA target (hours) | ticket.slaHours | ● | - | - | - | ● | - | - | - |
| Last modified | updatedAt | - | - | - | - | - | - | - | - |