Benchmarks
Illustrative figures: how service compares with internal standards and industry
| Measure | HyperCare | Standard | Industry | |
|---|---|---|---|---|
| PUE (annual average) | 1.24 | ≤ 1.30 | 1.55 | Meets |
| Uptime | 99.999% | 99.999% | 99.98% | Meets |
| P1 resolution within SLA | 92% | ≥ 95% | 88% | Below |
| Capacity delivered on time | 86% | ≥ 90% | 74% | Below |
| Contract cycle time (days) | 64 | ≤ 75 | 110 | Meets |
| Customer health score (avg) | 74 | ≥ 75 | - | Meets |