Hyperscaler B
Public cloud · Owner Tom Hughes · Salesforce 001A000001azr
Customer success
Q4 2026 · Illustrative scorecard · Updated 25 Oct 2026
Health score drivers
82Service reliability
86/100Incident and SLA performance
Weight 25% · Contribution 21.5
Delivery readiness
76/100Capacity milestones and delivery dependencies
Weight 25% · Contribution 19.0
Commercial confidence
84/100Contract continuity and renewal confidence
Weight 25% · Contribution 21.0
Stakeholder engagement
82/100Operational reviews and sponsor engagement
Weight 25% · Contribution 20.5
Playbook actions
0/2 complete| Action / playbook | Linked records | Owner / due | Progress |
|---|---|---|---|
Confirm executive sponsor and next capacity priorities Quarterly engagement | PB-hyperscaler-b-01 C-2004QBR-2026-Q4 | Tom Hughes 2026-11-06 | |
Prepare service, delivery and commercial review pack Quarterly engagement | PB-hyperscaler-b-02 C-2004QBR-2026-Q4 | Tom Hughes 2026-11-13 |
Contacts
Contact 3 , Cloud Ops Director
Footprint
Australia East · Hall B45 MW · Hybrid
Activity
2026-10-01 Monthly ops review
Contracts & SOWs
| ID | Type | Title | Site | MW | End | Status |
|---|---|---|---|---|---|---|
| C-2004 | Lease | Campus North-1 Hall B lease | Australia East | 45 | 2031-03-01 | Active |
Deals
| ID | Title | Stage | MW | kW/rack | Value |
|---|---|---|---|---|---|
| D-1044 | Campus South-1 expansion | Lead | 40 | 45 | $380M |
Tickets
| ID | Title | Severity | Status |
|---|---|---|---|
| T-888 | Feeder breaker trip, Hall B | P1 | Resolved |
Risks & Issues
Open account register| ID / Type | Risk or issue | Account / Contract | Delivery references | Priority | Status | Owner / Due |
|---|---|---|---|---|---|---|
RI-1006 Issue | Campus North-1 feeder breaker investigation complete Corrective maintenance completed and customer report issued. | Hyperscaler B | PRJ-SYD-OPS Sprint: SPR-23 Epic: EPIC-POWER-05 Work item: BUG-888 | Medium | Closed | Tom Hughes 2026-10-20 |