Hyperscaler C
Public cloud · Owner Priya Nair · Salesforce 001A000001gcp
Customer success
Q4 2026 · Illustrative scorecard · Updated 25 Oct 2026
Health score drivers
76Service reliability
80/100Incident and SLA performance
Weight 25% · Contribution 20.0
Delivery readiness
70/100Capacity milestones and delivery dependencies
Weight 25% · Contribution 17.5
Commercial confidence
78/100Contract continuity and renewal confidence
Weight 25% · Contribution 19.5
Stakeholder engagement
76/100Operational reviews and sponsor engagement
Weight 25% · Contribution 19.0
Playbook actions
0/2 complete| Action / playbook | Linked records | Owner / due | Progress |
|---|---|---|---|
Confirm renewal decision-makers and commercial milestones Renewal readiness | PB-hyperscaler-c-01 C-2005C-2005 | Priya Nair 2026-11-06 | |
Prepare service, delivery and commercial review pack Quarterly engagement | PB-hyperscaler-c-02 C-2005QBR-2026-Q4 | Priya Nair 2026-11-13 |
Contacts
Contact 4 , Infrastructure Sourcing
Footprint
Australia South · Hall A40 MW · Air
Activity
2026-10-01 Monthly ops review
Contracts & SOWs
| ID | Type | Title | Site | MW | End | Status |
|---|---|---|---|---|---|---|
| C-2005 | Lease | Campus South-1 Hall A lease | Australia South | 40 | 2027-02-28 | Active |
Deals
| ID | Title | Stage | MW | kW/rack | Value |
|---|---|---|---|---|---|
| D-1046 | Campus East-1 capacity top-up | Proposal | 25 | 35 | $240M |
Tickets
| ID | Title | Severity | Status |
|---|---|---|---|
| T-887 | Renewal pricing query | P3 | Open |
Risks & Issues
Open account register| ID / Type | Risk or issue | Account / Contract | Delivery references | Priority | Status | Owner / Due |
|---|---|---|---|---|---|---|
RI-1005 Risk | Campus South-1 renewal approval dependency Approval dates agreed; monitor milestones weekly. | Hyperscaler C | PRJ-MEL-RENEW Sprint: SPR-25 Epic: EPIC-RENEW-01 Work item: TASK-433 | Medium | Mitigated | Priya Nair 2026-11-20 |