Hyperscaler A

Public cloud · Owner Priya Nair · Salesforce 001A000001aws

Contracted Terms Open Items Portal preview New contract

MW contracted

210MW

ARR

$412M

Open deals

Open items

Health

Customer success

Q4 2026 · Illustrative scorecard · Updated 25 Oct 2026

Quarterly business review

Health score drivers

Service reliability

92/100

Incident and SLA performance

Weight 25% · Contribution 23.0

Delivery readiness

82/100

Capacity milestones and delivery dependencies

Weight 25% · Contribution 20.5

Commercial confidence

90/100

Contract continuity and renewal confidence

Weight 25% · Contribution 22.5

Stakeholder engagement

88/100

Operational reviews and sponsor engagement

Weight 25% · Contribution 22.0

Playbook actions

0/2 complete

Action / playbook	Linked records	Owner / due	Progress
Agree pricing guardrails with procurement before the renewal review. Risk recovery	PB-hyperscaler-a-01 C-2003 RI-1001	Priya Nair 2026-11-06
Prepare service, delivery and commercial review pack Quarterly engagement	PB-hyperscaler-a-02 C-2001QBR-2026-Q4	Priya Nair 2026-11-13

Action / playbook

Linked records

Owner / due

Progress

Agree pricing guardrails with procurement before the renewal review.

Risk recovery

PB-hyperscaler-a-01

C-2003 RI-1001

Priya Nair

2026-11-06

Prepare service, delivery and commercial review pack

Quarterly engagement

PB-hyperscaler-a-02

C-2001QBR-2026-Q4

Priya Nair

2026-11-13

Contacts

Contact 1 , Head of DC Capacity APAC

Contact 2 , Procurement Lead

Footprint

Australia East · Hall A60 MW · Air

Japan East · Hall A55 MW · Hybrid

Activity

2026-10-22 QBR held, expansion interest in Campus North-1

2026-10-10 Proposal D-1042 sent

Contracts & SOWs

ID	Type	Title	Site	MW	End	Status
C-2001	Master Agreement	Hyperscaler A APAC MSA	Australia East	0	2034-03-31	Active
C-2002	Lease	Campus North-1 Hall A lease	Australia East	60	2035-01-01	Active
C-2003	Lease	Campus East-1 Hall A lease	Japan East	55	2027-05-31	Active
C-2017	Exhibit	Exhibit B power and cooling specification	Australia East	0	2035-01-01	Active

Deals

ID	Title	Stage	MW	kW/rack	Value
D-1042	Campus North-1 expansion	Proposal	60	30	$620M

Tickets

ID	Title	Severity	Status
T-882	Cross-connect provisioning request x24	P3	Open

Risks & Issues

Open account register

ID / Type	Risk or issue	Account / Contract	Delivery references	Priority	Status	Owner / Due
RI-1001 Risk	Campus East-1 renewal commercial terms unresolved Agree pricing guardrails with procurement before the renewal review.	Hyperscaler A C-2003	PRJ-TYO-27 Sprint: SPR-24 Epic: EPIC-RENEW-01 Work item: TASK-431	High	Open	Priya Nair 2026-11-06